Broncos snafus

Here's an email that was recently sent to KKTV and cc'd to us....

What's the problem at KKTV? I understand the Bronco game not being broadcast in HD by CBS, but what caused the game to repeatedly switch between the Atlanta/Cleveland game during the first quarter? Is one of your engineers a Browns fan and wanted to see the end of that game? Why does KKTV seem to have more issues from an engineering standpoint than the other local stations?

I watch a great deal of programming on CBS and prefer to watch in HD whenever possible. We've had numerous email conversations in the past regarding the technical issues switching between your HD signal and SD for local commercial insertions - a situation that has gotten better, but still has room for improvement. After two full years of HD broadcasts on KKTV, one would think you would be able to provide a more consistent level of quality over the other stations who joined the HD world after KKTV. The gray pillar box you broadcast when in SD mode and the significant changes in audio levels when switching are things that are within your control to fix. I tried to chalk it all up to "growing pains" during the first year of your HD broadcasts.
Now that it has continued for over two years I don't know what to call it.

The number of HD viewers in Colorado Springs and Southern Colorado is growing each day. Is it too much to ask for the same quality and consistency from KKTV that we receive from the other local affiliates? Given the ongoing nature of the issues at hand, I feel you really don't care about addressing these problems for your viewers, which is indeed disappointing.

Ric Sieben
Monument, Colorado

POSTED BY WARREN EPSTEIN